Googling your way to the right EDI provider

by | Aug 2, 2019 | Omnichannel, Suppliers

You’ve been asked about doing EDI either by a retailer, your senior management or are simply planning ahead. Ignoring it may seem tempting but avoiding EDI can inhibit growth. Before you decide, check out some EDI providers that can make it easier than you expect.

The first step in your search is likely Google. When you search for EDI Provider, approximately 12,000 results appear. This isn’t helpful and may be overwhelming. Don’t give up. With a few actions, you can quickly develop a shortlist of EDI providers, say 2-5, that likely fit your business:

Step One: Do they have customers like me?

EDI providers often specialize in an industry or size of the company. For example, if you are a smaller supplier to retailers, look for EDI providers that feature customers that fit this description. If an EDI provider highlights mainly healthcare customers or large corporations, they likely won’t be a match for you. Pro Tip: Search for “EDI Provider” and your industry to shorten your list.

Step Two: Do their customers like them?

If you are shopping for an EDI provider, do as you would when buying anything else online. Check out their customer reviews. Filter the results to see only EDI providers with 4-5 star reviews on popular sites such as G2, Capterra or TrustRadius. Pro tip: Only read the most recent reviews (to make sure they aren’t out of date).

Step Three: Do I have/want to obtain EDI expertise?

Is your core competency going to become EDI, or is this function going to be one of the many things on your daily checklist?

Decide if you want to devote time to learning the ins and outs of EDI and how to troubleshoot when things go wrong, or if this is part of what you need to purchase from the EDI provider. Pro Tip: If learning EDI isn’t part of your career goals, understand that ‘managed service’ means that you do all the leg work, whereas ‘full-service’ means the EDI provider’s support teams do it for you.

These tips should make it easier to find a handful of EDI providers to explore. If you want to learn more about EDI basics, check out our ‘What is EDI?’ guide. Happy searching!

Evaluating Your EDI options: 7 Building Blocks of Full-Service EDI

Get insights on choosing the right EDI solution for your business and the seven components vital for truly full-service EDI.

Bekki Windsperger