EDI 869 - Order Status Inquiry

What is the EDI 869? The EDI 869, or the Order Status Inquiry, allows the inquirer to request the status of a purchase order and provides a means for the supplier to respond with various status details.

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EDI Documents

EDI 869 format

Visualization of EDI 852 Format

The Order Status Inquiry document is made up of:

ST: Transaction set header—This segment identifies the start of a transaction set and assigns a control number.

BII: Beginning segment for order status inquiry—This segment marks and identifies the beginning of the order status inquiry.

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REF: Reference identification—This segment provides additional references or identifiers.

DTM: Date/time reference—This segment specifies pertinent dates and times.

How is the EDI 869 used?

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Participants: Retailers. Distributors. Manufacturers

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Components: Purchase order numbers. Item identifiers. Specific inquiries about the status of items within an order

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Purpose: Allows the requestor to ask for information regarding specific orders, such as:

  • Status of an order.
  • Shipment details.
  • Expected delivery dates.

Benefits of using the EDI 869

The benefits of implementing the Order Status Inquiry include streamlined communication between trading partners, standardized methods for requesting and receiving order status updates, and enhanced efficiency and accuracy in order management.

Common issues regarding the EDI 869

Data accuracy and completeness:
Ensure data is accurate and complete to avoid misunderstandings and delays.
Integration with internal systems:
Seamlessly integrate the EDI 869 with ERP systems through careful planning to prevent loss of data.
Standard compliance:
Follow EDI standards like ANSI X12 to prevent errors and rejected transactions.
Security:
Implement strong security measures to protect sensitive order information.

Automate 869 EDI Order Status Inquiry with Full-Service EDI

When buyers have questions about their orders, they can either pick up the phone, email, chat or send an EDI 869 Order Status Inquiry. The automated approach from SPS Commerce uses EDI to share details easily and completely with their suppliers.

SPS Commerce is a full-service provider. This means that we have the reliable EDI software and staff to manage the daily EDI operations with suppliers, making the EDI 869 easy to send and secure the information requested. We set it up on your behalf.

Full-service means that we don’t simply monitor your EDI flow; we manage every step from setup to testing with your suppliers, ensuring compliance and support. And, if you want anything changed, SPS will make sure your suppliers are in compliance with the new requirement, not you.

SPS Commerce Fulfillment proactively monitors and optimizes your EDI and other data transactions, such as APIs, to make your days more efficient and give you time to take on new initiatives. Interested in learning more?

Learn More About SPS Fulfillment

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