Charting success through ERP automation
Learn how Carstens improved efficiency and scaled seamlessly with SPS Commerce and Acumatica, moving from costly manual processes to a fully automated EDI solution.
The challenge:
A custom-built system was costly to update and limited Carstens’s ability to onboard customers quickly and scale the business.
The solution:
SPS Commerce Fulfillment with System Automation for Acumatica
The result:
Carstens streamlined operations, reduced costs and positioned the company for growth with fully automated EDI within their ERP.
The challenge
As a medical supply company with over 130 years in the healthcare industry, Carstens knows the importance of adaptability. But as the business grew, their custom-built ERP proved to be anything but adaptable. Every upgrade came with a hefty price tag—and its own set of time-consuming hurdles. Frustrated by the limitations and mounting expenses, they began searching for a solution with more adaptability and an out-of-the-box EDI integration. They turned to SPS Commerce for a seamless, automated solution that could simplify processes and support future scalability.
“We were trying to modernize the company, and every time we tried to do anything, we had to ask ourselves, ‘Can our current system handle it?’. We finally decided it’s holding us back.”
Mark Verbeek, Controller and Director of IT
The solution
Ready to modernize their ERP, the Carstens team decided to move from Dynamics GP to Acumatica, with EDI integration from SPS. This change allowed them to streamline data flow and integrate trading partner data directly into their new ERP without needing to access separate portals. They automated processes across the board, which saved time and cut operating costs. Carstens worked closely with SPS, Acumatica and their Acumatica VAR to fully onboard every trading partner before the scheduled go-live date, allowing the business to achieve immediate efficiency.
“With Acumatica and SPS, everything was done ahead of schedule. We were planning on going live with only a portion of the project completed, but every single trading partner was up before we went live. So, we had every trading partner fully automated from day one.”
Mark Verbeek, Controller and Director of IT
The results
Today, Carstens has fully automated trading partner data within Acumatica, allowing critical data to flow directly into their system. This setup has eliminated costly manual processes and provided a centralized “source of truth” for their data. They now have the flexibility to handle increased order volume and easily add new customers. Since SPS handles the heavy lift of EDI, the company can focus on growing the business rather than managing technology hurdles. They’ve also seen significant cost savings, with scalable automation that allows them to add new trading partners quickly and easily. The solution simplifies day-to-day processes and allows easy updates and scaling, further future-proofing their operations.
It’s so nice having everything flowing smoothly within the ERP and controlling everything within Acumatica. Getting new trading partners up and running has been easy and quick, too.
– Mark Verbeek, Controller and Director of IT
